member resources

education

RMHN provides educational o erings to provider members and sta . RMHN sponsor’s quarterly “Lunch & Learn” sessions with payers and other healthcare experts. These sessions give everyone an opportunity for ongoing, open communication.

In addition to regularly scheduled “Lunch & Learns”, RMHN provides relevant educational o erings to its membership. Topics encompass local, regional and national topics as well as focused education for upcoming initiatives.

Payer Updates

Payer/Network Update	Url	Description	Topics	Date Added
test3	https://www.bcbs.com/	Important Update	Authorizations	2023-12-13 20:25:27
BCBS - Federal	https://www.bcbs.com/	BSBS Update	Authorizations	2023-11-25 08:27:26

featured provider education

2021 E/M CODING, BILLING AND AUDITING TOOLKIT

Click the subject line below to learn more.

Medical Decision Making for Outpatient E/M Codes

CPT E/M Office Revisions Level of Medical Decision Making (MDM)

2021 E/M Coding, Billing and Audit Toolkit: E/M Quick Reference

2021 E/M Coding, Billing and Audit Toolkit: Audit Worksheet

CPT® E/M Office Visit changes: How did we get here and what changes can you expect?

helpful links

Our Rocky Mountain Health Network Resources section contains important web links to assist you in your business. We welcome you to continue checking back to this site as we will continue to add new resources.

EBMS – City of Billings SVH Clinic Locations
BCBS MT HELP Plan – Provider Manual
Advisory Board MACRA – What You Need to Know Right Now
The Medicare Access & Chip Authorization Act of 2015 – Quality Payment Program
http://localhost/rmhncms-cy-2019-medicare/

business partners

360 Office Solutions
Allegra Print and Imaging – RMHN Members receive 20% discount – ask Allegra for details.
Staples Advantage

Jenelle Hampton

Provider Enrollment Specialist

Jenelle brings 10 years of medical experience to her role as a Provider Enrollment Specialist. She joined RMHN in October 2023 after being a part of the medical field in Billings working in direct patient care in specialty clinics. She has done it all including billing, accounting, and claims.

Jenelle was born and raised in Billings where she graduated from MSU-Billings with a dual bachelor’s degree in business. Jenelle and her husband welcomed their daughter, Olivia, to the world this last year and has become their pride and joy. When she isn’t at work, Jenelle and her husband are outdoors with their families camping, fishing, and swimming.

Jenelle is very excited to work with all the providers in order to make their onboarding process as smooth as possible with insurance networks so providers can focus on providing the best care possible to their patients.

Mollie Brandal

Provider Relations Specialist

Mollie brings 8 years of medical experience to her job as Provider Relations Specialist. She joined Rocky Mountain Health Network in March of 2021 as the Executive Assistant, then moved into the Provider Enrollment Specialist, before becoming RMHN’s Provider Relations Specialist. Prior to her employment at RMHN, Mollie worked at Billings Clinic and Department of Veterans Affairs.

Mollie grew up in Billings and attended Billings West High School. She earned her Bachelor of Science degree in Healthcare Administration with an emphasis on Business Management from MSU-Billings in 2021. On her time away from the office, Mollie enjoys spending time with her husband and two young boys.

Lori Northam

Gov’t Payer Specialist/CPC

Lori brings 30 years of medical experience to her job as Government Payer Enrollment Specialist. She joined Rocky Mountain Health Network in July 2006 as a Medical Biller after working at St. Vincent Healthcare for 13 years in the Admitting Office and Surgery Plus.

Lori grew up in the Midwest and moved to Billings in 1975. She attended Billings West High School and earned her bachelor’s degree from Montana State University-Billings. Lori has also earned her CPC credentials.

She loves detail oriented work, working with provider offices and the challenge of learning something new every day. Lori also enjoys making stained glass, reading, spending time with her family and making people smile

Christy O'Connor

Manager Healthcare Business Services

Christy joined Rocky Mountain Health Network in October of 2015. She brings 20 years of experience in the medical industry, ranging from marketing, practice management, consulting, and revenue cycle management. Christy is a member of the MTMGMA and the MGMA. Christy oversees all of the Billing, Collections, Coding and Scanning services offered at Rocky Mountain Health Network for independent medical practices across Montana and Wyoming.

Christy was born in Miles City, MT, and was raised on a ranch in southwestern North Dakota. She moved to Billings to attend college and graduated from Eastern Montana College. Christy received a Bachelors of Science in Business Administration Management in 1995. When she is not at work, Christy and her husband are actively involved with their two daughter’s sporting activities. Christy and her family enjoy everything Montana has to offer including the amazing skiing, water sports, volleyball, basketball and soccer.

Christy is very excited to work with all the various medical specialties we have the privilege to serve. The goal within the Healthcare Business Services division is to “take care of your revenue cycle, so you can take care of your patients.”

Burke Kufeld

Director of Finance

Burke Kufeld has over 25 years of experience working in healthcare finance. Burke graduated with a Bachelor’s of Science in Business Finance from the University of Montana and later earned a Master’s of Business Administration with a Finance emphasis degree from Washington State University. He started working for Lutheran Health Systems (now Banner Health) at their System Office in Fargo, ND before taking leadership positions at facilities in Brush, Colorado and Loveland, Colorado. Burke then worked for the Sisters of Charity of Leavenworth Health (now Intermountain) at St. Vincent Healthcare in Billings and Holy Rosary Healthcare in Miles City. Prior to coming to Rocky Mountain Health Network, Burke served as the Chief Financial Officer for Rimrock Foundation in Billings. Burke has extensive experience working in healthcare finance including strategic planning, budgeting, staffing productivity, and capital and operational analysis in both rural and non-rural settings.

Lacey Wattles

Population Health Informatics Analyst

Lacey joined Rocky Mountain Health Network in July 2015. She brings an in-depth knowledge of healthcare data, reporting and analytics to her new role. Population health has become an integral part of health care as payers are shifting to reimbursement based on quality of care rather than traditional fee-for-service. Lacey’s role for Rocky Mountain Accountable Health Network, an accountable care organization, is to facilitate and support the goal of accountable care, which is to ensure that patients, especially the chronically ill, get the right care at the right time, while avoiding unnecessary duplication of services and preventing medical errors. Using data analytic tools and reports, she works with Care Coordinators, quality team members and medical staff to reach the targeted patients.

Lacey earned her Bachelor’s degree in Business Administration-Management Information Systems from Montana State University-Billings. She is also pursuing her Registered Health Information Technician (RHIT) certification.

Lacey has worked in many different aspects of healthcare including IT, Electronic Medical Record (EMR) management, medical billing software implementations, skilled nursing facility administration, Third Party Administrator (TPA) experience, and healthcare clinic administration.

Her passion for analyzing patient data for the purpose of improving patient care while controlling costs is what drives her motivation to ensure the success of the ACO.

Carol Beam

PRESIDENT/CEO

Carol has been involved in healthcare in Billings for over 25 years and brought her expertise and knowledge to Rocky Mountain Health Network in August of 2014. Prior to the move to Rocky, Carol played a key role in the marketing, planning and business development department at St. Vincent Healthcare. Her work in healthcare includes 10 years at the Yellowstone Community Health Plan, one of the first managed care products in the region designed to improve access to care while improving quality and lowering costs.

Carol is a Montana native, born and raised in Bozeman. She received her BSBA in Accounting from Montana State University Billings and her MBA from the University of Montana in Missoula. She will tell you she’s a successful product of the Montana University System, having graduated from 2 of the state’s higher education institutions and having attended MSU in Bozeman and Montana Tech in Butte. Carol is an avid volunteer in Billings. She has served in leadership positions on the boards at MSUB and the MSUB Foundation, Yellowstone Art Museum, and Good Earth Market. She was recognized as an MSUB Outstanding Alum. She was an honoree from the YWCA’s Salute to Women and was most recently recognized as one of the 20 most influential women in Billings.

Carol will tell you that one of her personal goals is to help the community she lives in be healthier. Working at Rocky Mountain Health Network and its affiliated organization, Rocky Mountain Accountable Health Network, gives her the opportunity to realize this goal. The future of healthcare is really going to be about “health” and Carol is excited to be leading Rocky to that future state.